Short and mid term contractual conditions -

Short and mid term contractual conditions


Contractual conditions CasaViva Service

1. General conditions and provisions (“DG”)

This document governs the contractual relations between the customer (hereinafter the ” Tenant “) and CasaViva Service by Katei Italia Srl Unipersonale (hereinafter the ” Company “) following the booking and payment of the selected apartment from those on the portal
Without prejudice to the possibility of entering into specific agreements, without prejudice to these general terms and conditions.

2. Completion of the contract

2.1. Choice of the Property
By accessing the online platform, the Tenant has real-time information about the availability and prices of the chosen property.

2.2. Booking procedure
If the property chosen by the Tenant is free for the period indicated by the same, he must complete the booking operation by completing it with the payment of the entire amount of the agreed rental fee, by credit card, following the guided instructions.
Upon successful payment, the Company will send the Tenant an e-mail confirming the booking containing the details of the chosen apartment, the rental period, the number of people occupying as well as the (1) rental amounts, (2) of the cleaning service, (3) of the security deposit (if due).
The contract will not be effective until the payment of the aforementioned amounts has been completed and until the Tenant has completed the online check-in procedure, the link of which will be sent by email following the booking (point 2.3). The Lessee will have the right to choose between two different rates, one non-refundable and one standard rate; the latter, more expensive than the previous one, will allow changes or cancellations to be made according to the cancellation policy indicated at the time of booking, without paying any penalty and with the refund of the entire amount paid.

2.3. Online check-in
Following the booking, at the latest the day before the check-in date or the same day in the case of last-minute bookings, the Driver will receive by email the link to carry out the online check-in procedure, which includes: 1) the compilation of the data of the main guest; 2) the compilation of the personal data of all guests, adults and minors, for legal communications; 3) the payment of the tourist tax (if due); 4) acceptance of the short lease. The Driver is required to complete the online check-in procedure no later than the day before the scheduled check-in date, or the same day in the case of last-minute bookings. The Driver will receive confirmation of the successful completion of the online check-in through a confirmation email. In case of failure to complete the online check-in, the Tenant will not be able to access the booked property, the reservation will be automatically canceled and no refund will be due.

2.4. Reservation and confirmation
The booking will be considered confirmed with the successful payment of the rent (with consequent sending of the Booking Confirmation e-mail referred to in point 2.2 above) and after the completion of the online check-in referred to in point 2.3. In the absence of these conditions, the Company will be free to conclude lease agreements with third parties concerning the same apartment for the same period.
The Lease Agreement will be signed in digital form by the Tenant through the insertion of an OTP code obtained through the online check-in procedure and validated by the Company by sending a confirmation email.

3. Price and payment

3.1. The amount of the rent and cleaning costs are indicated in the Booking Specifications. For rentals of less than one month, the total amount must be understood as inclusive of energy and gas, heating and water consumption.
3.2 The price does not include the tourist tax which must be paid by credit card through the online check-in procedure.

4. Security deposit

4.1. If requested, together with the payment of the agreed rent, the Tenant may be required to pay the Company an amount as a security deposit.
4.2. The security deposit required depends on the length of the lease.
4.3. There are exceptions for apartments of particular value and / or for the presence of animals.
4.4. The security deposit will be returned in full to the Tenant after the termination of the Contract. It is understood that in the event of damage caused by the Tenant to the Property, the Company will have the right to withhold the aforementioned security deposit, without prejudice, in any case, to its right to compensation for any greater damage.

5. Duration of the Contract, Withdrawal of the Lessee and Penalty

5.1. The duration of the contract will be indicated in the Booking Confirmation.
5.2. In case of withdrawal by the Tenant for any reason before the start of the rental period, see point 2.2.
5.3. In case of cancellation after the time defined in point 2.2 or of “no show” (no show on the day of check-in) by the Tenant, the Company will keep the total amount of the stay.

6. Cancellation Requests

Any requests for cancellation must always be communicated in writing by e-mail to the address and are subject to the cancellation policy relating to the Rate selected by the Driver at the time of booking confirmation.

7. Request for Changes

Any booking changes must be requested by sending an e-mail to: and will be possible depending on availability, the maximum capacity of the property in question, the prices in force, and the following conditions:
Increase in the number of days or people: it is possible, as long as the apartment is available for the requested dates or has sufficient capacity. The change is confirmed only after payment of the difference between the original amount paid and the new amount to be paid.
Reduction of the number of days or people: it is possible without charge for requests received within the free cancellation period relating to the booked accommodation, unless the apartment has been booked with a non-refundable rate. If the reduction is possible and results in a lower overall rate, the Company will recalculate the total amount of the stay, consequently reducing the balance still due or refunding the difference.

8. Replacement of the Property and Reimbursement

8.1. The Company reserves the right to replace the Property with another Property of equal or higher quality if, for reasons not attributable to it, it is unable to ensure the Tenant’s enjoyment of the Property. If the Tenant, for reasonable and documented reasons, refuses the property offered as a replacement, the Company will reimburse the same the sums paid to it relating to the period of stay not enjoyed. No further amount will be due by the Company to the Tenant for any reason.
8.2. In the event that an event occurs that determines the unavailability of the Property at any time of the stay, for any reason, and provided that the Tenant notifies the Company at the latest 24 hours after the emergency has occurred, a refund is foreseen. of the sums paid for the unused period of stay, if the Company has not found an alternative apartment as indicated in point 8.1.
8.3. The reimbursement of a part or of the total amount of the total stay of a reservation can only be made on the credit card or bank account used by the Tenant at the time of booking. The technical times of the refund depend on the payment instrument used by the Lessee at the time of booking, and any delays cannot be attributed to the Company.

9. Check-in and check-out

9.1. Check-in and check-out take place in the manner communicated by the staff and at the times described on the site.
9.2. It will be possible to submit a request for late check-in or check-out. This request will be accepted or rejected based on the availability of the structure. An additional fee may be required for these services. The amount of this cost will be communicated upon confirmation of the service.

10. Obligations of the Lessee

10.1. The Tenant undertakes not to stay in the Property with a number of people greater than that indicated in the online check-in procedure. Failure to comply with this obligation will result in the Tenant’s obligation to pay the Company, as a penalty, an amount equal to 50% of the total rental price of the Property for each excess person.
10.2. The Lessee expressly declares that every cohabiting person / employee will be regularly present on the territory of the Italian State as an Italian citizen or, in the case of a foreign citizen, in compliance with the rules on public safety (any visa or residence permit), assuming direct responsibility for them.
10.3. The Tenant undertakes to use the Property with care, keeping it clean, refraining from any act that could cause any damage to it and / or its appurtenances and / or its common parts and / or the goods contained therein. The Tenant undertakes to check the condition of the plants if they are supplied in the house or in any balconies / terraces, as well as undertakes to keep the eaves of the terraces clean to allow the evacuation of water.
10.4. The Tenant also undertakes to use the Property in such a way as not to disturb the residents in the vicinity of the Property. It is forbidden to use the Property for illegal acts.
10.5. The Tenant also undertakes to return the keys of the Property at the time of check-out.
10.6. Finally, the Tenant undertakes not to reproduce and / or deliver the keys of the Property to third parties and / or to disclose any access codes to the Property to third parties. The loss / breakage of the keys and / or of the lock entails the reimbursement of the cost of a new lock and of n. 4 new sets of keys.
10.7. The Tenant undertakes to observe, for the entire period of the lease, the ordinary precautions and safety measures aimed at preventing the entry of strangers into the Property. It is understood that in the event of non-compliance with this obligation, the Tenant will be responsible for any damage caused to the Property and / or to the goods contained therein.

11. Faculty of access to the property

The person in charge of the Company and / or third parties appointed by the same, identifiable at the request of the Tenant, will have the right to access the Property in order to carry out any necessary repairs and / or maintenance. Except in cases of emergency, the Lessee will be informed in advance.

12. Animals

12.1. Unless expressly authorized in writing by the Company, the Tenant is forbidden to house animals of any kind in the Property.
12.2. The Tenant assumes all responsibility and undertakes to compensate for any damage caused by the presence of his own animals in the property.

13. Suspension of utilities

The Company will not be liable to the Tenant for any innocent suspension and / or interruption of the supply of electricity and / or gas and / or water and / or Internet.

14. Penalty for non-compliance with the Tenant’s Obligations (Article 8)

In the event of conduct contrary to the good management of the property, the Tenant must pay the Company a penalty equal to 200% of the rent indicated in the introduction, for this purpose also making use of the security deposit, without prejudice to the right to compensation for any greater damage. suffered.

15. Limitation of Liability

The amount of any damages refundable by the Company to the Tenant in relation to these General Provisions will not exceed the sum actually paid by the Tenant to the Company in relation to the DGs themselves.

16. Thefts

The Company will never be responsible for any thefts suffered by the Tenant, whether they occur through burglary or tampering at the entrance or in any other way inside the Property. The Tenant undertakes, therefore, not to leave his or her personal belongings and effects unattended inside the Property.

17. Personal data

The Tenant authorizes the Company to communicate his personal data to third parties in relation to obligations connected with the rental relationship (Legislative Decree 196/2003).

18. Jurisdiction

For any dispute deriving from this appointment, the Court of Genoa will be exclusively competent.

19. Governing Law

This contract is subject exclusively to Italian law.

20. Use and transparency of the Site

The accommodation offers of CasaViva Service by Katei Italia srl Unipersonale are normally valid for as long as they are present on the Site, until availability is exhausted unless otherwise indicated in the offer itself, and may vary in real time. The photos shown in the descriptions are purely illustrative and have no binding value.